You have questions and we have answers. This is our frequently asked questions section, where you can find the answers to the most common questions we receive. If you still can not find the answer to your questions, please feel free to get in touch with us by using our contact page.
How long will it take for a package to arrive at a United States address?
Packages that are shipped through USPS First Class Mail usually takes 3 – 5 days to get delivered. Packages that are shipped through USPS Priority Mail usually takes 2 – 3 days to get delivered.
How long will it take for a package to arrive to an address in Canada?
After the initial processing time which can take up to 24 hours, your order will be shipped through USPS. Estimated delivery time is 5 – 10 days.
How long will it take for a package to arrive to an address outside of the US and Canada?
After the initial processing time which can take up to 24 hours, your order will be shipped through USPS. Estimated delivery time is 10 – 20 days.
Can I return or exchange my items?
For sanitary/hygienic purposes and the intimate nature of the products we sell, ALL SALES ARE FINAL. This is for the health, safety and peace of mind of our customers. Any item that is designed to come into contact with any body part or fluid is non-returnable and non-resalable. Once these items leave our warehouse, they are considered used, and therefore cannot be returned.
How long do I have to submit a claim for a return/exchange?
Any claims for damaged or defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date.
What if the product is lost in the mail?
If your package is lost in transit, no worries! We will re-send it at no cost to you. However, only if the tracking information for the package states that it has been delivered, stolen merchandise unfortunately we would not take responsibility.
Where can I find the tracking information for my orders?
Once your package is shipped, we will send you a notification to the billing email address that you provided at checkout.
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 2 hours. Once the packaging and shipping process has started, it can no longer be canceled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if: 1. you do not receive them within the guaranteed time (45 days not including 2-5 day processing) 3. you receive the wrong item 4. you cancel the order within the timeline 2Hr